Spark sends email through Microsoft Graph, SMS through GOV.UK Notify, and voice calls through 3CX. One event. One message. Three channels. Delivery tracked end-to-end and logged against the safeguarding audit trail.
We don't rent a twilio-style pipe and slap a markup on top. Spark integrates with the services UK schools and colleges already trust — your own Microsoft tenant, the government's own SMS service, and the PBX already installed in most UK education sites.
Sent from your institution's real domain, via your own Microsoft 365 tenant. Arrives in inboxes, not spam. No "spark.sendgrid.net" anywhere.
Sent through the Cabinet Office's own SMS service. Under 2p per message, higher deliverability than commercial gateways, no per-seat markup from us.
For the parents who don't read email. Spark places automated voice calls through your existing 3CX PBX — the same system your attendance officer already uses to call home.
Spark escalates across channels on a schedule you set. Parents only get called after email and SMS have been ignored — not instead of them.
Sent from your institution's Microsoft 365 tenant with event details, add-to-calendar link, and safeguarding consent form if required.
Email reminder with parking, timing, and accessibility notes. Staff also get a Teams card in their chat with the register ready to scan.
Short SMS to the primary contact on file — typically the parent. Two-way: replies land in the admin inbox.
Press-1-to-acknowledge call placed through your own PBX. Caller ID is the school's main number. Recording filed against the student's safeguarding timeline.
Attendance summary to parents, Ofsted-aligned narrative draft to the lead tutor, auto-filed evidence pack for the next inspection.
Every recipient has their lawful basis, consent date, and opt-out status stored with the message.
Messages about welfare, absence or pastoral concerns attach automatically to the student's safeguarding record.
Every send, open, click, delivery receipt, and voice call outcome is recorded with a timestamp and operator ID.
Microsoft UK South, GOV.UK Notify UK, 3CX on-premises. Zero US-based processors.
One STOP reply suppresses the recipient across all channels, not just SMS. Honoured within 60 seconds.
Parent comms are WCAG 2.2 AA. Large-print PDF versions auto-generated for SEND families on request.
Automatic Welsh / Urdu / Polish / Romanian / Somali translation using your DfE-approved glossary.
Notify SMS: 1.97p per message, passed through. 3CX: uses your existing extension count. Email: your Microsoft tenant.
Send it once. Spark picks the channel, schedules the follow-ups, and logs everything for the next inspection.